Tony Stacey Centre for Veterans

At the Tony Stacey Centre for Veterans Care, we have a wide range of services to suit your needs from 24 hour monitoring care as well as a therapeutic pool and a chapel for all denominations. We Can't forget our caring staff that is capable of speaking many different languages including French, Polish, Italian, Tamil, Cantonese and Tagalog and many more.

MISSION STATEMENT

The Mission of Tony Stacey Centre for Veterans Care is to provide the highest quality of long term care for our Veterans, their families and the community.
The Mission Statement is based on a number of principles and beliefs which have been adopted as the philosophy of the Centre and which serve as a guide to the Directors, staff, volunteers and all those who are involved in the provision of services to our residents.

Our Board of Directors
Royal Canadian Legion District “D” Care Centres
Board of Directors
2015-2017
Officers & Directors
Chairman:Neala Taylor
Vice Chairman:David Adamson
Treasurer:
Directors:Ed Sparling
Sheila Burrows
Shady Mikhail
David Mallette
Jerry Chadwick
Past District Commander: Jay Burford
Medical Director: Thos. C. Doak, MB.BCh.BAO
Attending Physician: Nancy Wu, M.D.
What's happening at the Centre?

News & Events

November 10, 2016
Remembering that war is hell
LETTERS TO THE EDITOR OF THE TORONTO STAR Original read here November is a strange month. Amidst all of the moustaches and the hot-cold weather changes […]
November 3, 2016
Heroes ride will return to Port Hope with council’s approval
By David Craig, For Northumberland Today Original read here. PORT HOPE  – A major motorcycle visit is planned for Port Hope and area next June — a […]
September 25, 2016
Dunnville cadets warrant celebration
By Sean Allen, for The Sachem Original read here. 611 Harvard Squadron Day an offer of family fun from youth group In some ways, the 611 […]

Information

1Accessible Customer Service Plan
Providing Goods and Services to People with Disabilitie
2Assisted Devices
We will ensure staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. Customers are welcome to use their assisted devices while on site. Motorized vehicles must be used with the safety of others in mind.
3Communication
We will communicate with people with disabilities in ways that take into account their disability.
4Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
5Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Support persons are not charged for services.
6Notice of Temporarily Distruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Tony Stacey Centre for Veterans Care will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be placed at the service that is out of order, the front lobby and posted on website.
7Training for Staff
Tony Stacey Centre for Veterans Care will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:

  • All Managers
  • Charge Nurses
  • Front office personal
  • Maintenance
  • Housekeeping
  • Dietary
  • Recreation

This training will be provided to staff within two weeks of hiring. Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard Tony Stacey Centre for Veterans Care's accessible customer service plan.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • On-going training is provided on the proper use of assisted devises including wheelchairs, walkers or other items.
  • What to do if a person with a disability is having difficulty in accessing Tony Stacey Centre for Veterans Care's goods and services
  • Staff will also be trained when changes are made to your accessible customer service plan.
8Feedback Process
Customers who wish to provide feedback on the way Tony Stacey Centre for Veterans Care provides goods and services to people with disabilities can email info@tonystaceycentre.ca or call us at 416-284-9235 all feedback will be directed to the Executive Director. Customers can expect to hear back in 5 days. Complaints will be addressed according to our organization's regular complaint management procedures.
9Modifications To This Or Other Policies
Any policy of Tony Stacey Centre for Veterans Care that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Contact Us

Tony Stacey Centre For Veterans & Residences
59 Lawson Rd, Toronto, ON M1C 2J1